Shipping & Delivery Policy – Maria Mart

Effective Date: September 15, 2026

At Maria Mart, we are committed to delivering your order safely and as quickly as possible. We currently offer delivery within Bangladesh and primarily provide Cash on Delivery (COD).

Please read the following Shipping & Delivery Policy before placing your order.

1. Delivery Coverage

Maria Mart currently delivers products to locations throughout Bangladesh, subject to courier availability.

Delivery availability may vary depending on the customer's location and the product ordered.

2. Cash on Delivery

We primarily offer Cash on Delivery (COD).

This means you do not need to make an online payment when placing your order. You pay the applicable order amount to the delivery person when your package is delivered.

Please make sure that:

• Your phone number is correct and reachable.
• Your delivery address is complete and accurate.
• Someone is available to receive the package.
• You have the required amount ready at the time of delivery.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they are placed.

Before dispatching a COD order, we may contact you by phone, SMS, WhatsApp, or another available method to confirm your order.

Orders may take longer to process during:

• Public holidays
• Promotional campaigns
• High-demand periods
• Unexpected operational issues

4. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery time may vary depending on the courier company, location, weather, traffic, holidays, and other circumstances.

5. Delivery Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Delivery charges may vary depending on:

• Delivery location
• Product size or weight
• Number of products
• Courier service
• Special delivery requirements

If a delivery charge applies, it will be communicated to you before the order is confirmed whenever reasonably possible.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full name
• Mobile phone number
• District
• Area/Thana
• Village/Road/House number where applicable
• Any useful delivery instructions

Maria Mart is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.

7. Courier Delivery

We may use third-party courier and delivery services to deliver your order.

Once your package has been handed over to the courier, delivery will be subject to the courier's operational procedures.

The courier may contact you by phone to arrange delivery.

Please remain available at the provided phone number until your order is delivered.

8. Failed Delivery

A delivery may fail if:

• The customer cannot be reached.
• The customer provides an incorrect phone number.
• The delivery address is incorrect or incomplete.
• The customer is unavailable to receive the package.
• The customer refuses to accept the order.
• The courier cannot access the delivery location.
• Other circumstances prevent successful delivery.

If a delivery fails, Maria Mart may contact you to arrange another delivery attempt.

Additional delivery charges may apply for repeated delivery attempts where appropriate.

9. Refusal of COD Orders

Because Maria Mart offers Cash on Delivery, please place an order only if you genuinely intend to receive it.

Repeatedly refusing COD orders after dispatch may result in:

• Cancellation of future COD orders;
• Requirement for advance payment on future orders; or
• Other reasonable restrictions.

We reserve the right to take such measures to prevent fraudulent or abusive ordering activity.

10. Inspecting Your Package

When receiving your order, we recommend checking the package for visible signs of serious damage before accepting it.

Where the courier allows inspection, you may verify that the package appears to contain the correct product.

For product-related claims after delivery, please refer to our Return & Refund Policy.

We strongly recommend recording an unboxing video when opening your package, particularly for electronics, fragile products, or higher-value items.

11. Damaged or Incorrect Products

If you receive:

• A damaged product;
• A defective product;
• The wrong product; or
• A product missing essential parts,

please contact Maria Mart within 3 days of delivery.

Please provide your order number along with photos or video showing the issue.

Eligible cases will be reviewed according to our Return & Refund Policy.

12. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes, delays can occasionally occur.

Possible causes include:

• Heavy traffic
• Weather conditions
• Natural disasters
• Public holidays
• Courier operational issues
• High order volume
• Incorrect customer information
• Transportation disruptions
• Other circumstances beyond our reasonable control

We appreciate your patience if your order is delayed.

13. Order Cancellation

You may request cancellation before your order is dispatched.

Once the order has been handed over to the courier, cancellation may no longer be possible.

If you need to cancel an order, please contact Maria Mart as soon as possible and provide your order number and phone number.

14. Shipping to Remote Areas

Some remote or hard-to-reach locations may require additional delivery time or charges.

If additional charges or special delivery arrangements are required, we will communicate them to you where reasonably possible before dispatch.

15. Changes to This Shipping Policy

Maria Mart may update this Shipping & Delivery Policy from time to time.

Any changes will be posted on this page with an updated effective date.

16. Contact Us

If you have questions about your order or delivery, please contact us:

Maria Mart
🌐 Website: mariamart.online
📧 Email: support@mariamart.online
📞 Phone/WhatsApp: +880 1827895568

When contacting us about an order, please provide your Order Number and the phone number used when placing the order so we can assist you more quickly.

Last Updated: September 15, 2026