We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mariamart.online. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Maria Mart
🌐 Website: mariamart.online
📧 Email: support@mariamart.online
📞 Phone/WhatsApp: +880 1827895568

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aanimash1922@gmail.com.

Return & Refund Policy

Effective Date: September 15, 2026

At Maria Mart, we want you to have a smooth and satisfying shopping experience. We carefully inspect and pack our products before shipping. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

This Return & Refund Policy explains when and how you can request a return, replacement, or refund.

1. Cash on Delivery

Maria Mart primarily offers Cash on Delivery (COD) for orders.

For COD orders, payment is made directly to the delivery person when your order is delivered.

If you discover a valid issue with your product after accepting the order, you may contact us according to the conditions below.

Please note that a COD payment does not automatically mean that a cash refund will be provided. If a refund is approved, Maria Mart may process it through bKash, Nagad, bank transfer, or another agreed payment method.

2. When Can I Request a Return?

You may request a return or replacement if:

• You received a damaged product.
• You received a defective or non-functional product.
• You received the wrong product.
• The product is missing important parts or accessories.
• The product is significantly different from the product description.
• You received an item that is materially different from what you ordered.

For damaged, defective, incorrect, or incomplete products, please contact us within 3 days of receiving your order.

3. Return Conditions

To qualify for a return or replacement:

• The product must be in its original condition as much as reasonably possible.
• The product should not have been intentionally damaged, misused, or altered.
• Original packaging, accessories, manuals, tags, or other included items should be returned where applicable.
• You may be required to provide photos or an unboxing video showing the problem.
• Maria Mart may inspect the returned product before approving a replacement or refund.

For some products, opening the packaging may be necessary to determine whether the product is defective. Such cases will be reviewed individually.

4. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

1. The unopened package.
2. The package condition.
3. The product being removed from the package.
4. The product and any accessories.

An unboxing video can help us verify claims involving damage, missing items, or incorrect products.

However, the absence of an unboxing video does not by itself determine whether a valid claim can be considered.

5. Change of Mind

If you simply change your mind after receiving the product, return or refund may not be available.

However, if a particular product is specifically marked as eligible for change-of-mind returns, the applicable product-specific terms will apply.

Products that have been used, damaged, altered, or opened in a way that affects their resale condition may not be eligible for a change-of-mind return.

6. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, perishability, or other applicable restrictions.

If a product is non-returnable, this will be indicated on the relevant product page where applicable.

This restriction does not affect valid claims relating to products that arrive damaged, defective, incorrect, incomplete, or materially different from what was ordered, subject to applicable law.

7. Replacement

Where possible, Maria Mart will offer a replacement for an eligible damaged, defective, incorrect, or incomplete product.

If the same product is unavailable, we may offer:

• An equivalent replacement;
• An alternative product agreed with you; or
• A refund where applicable.

8. Refunds

If your return is approved and a replacement is not possible, Maria Mart may issue a refund.

For COD orders, approved refunds may be sent through:

• bKash
• Nagad
• Bank transfer
• Another mutually agreed payment method

Customers may be required to provide accurate payment details for processing the refund.

We are not responsible for delays caused by incorrect or incomplete payment information provided by the customer.

9. Refund Processing Time

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days, depending on the refund method and financial service provider.

The actual time for the funds to reach your account may vary depending on the bank or mobile financial service provider.

10. Return Delivery Charges

If the return is due to an error on our part, such as:

• Wrong product delivered;
• Damaged product;
• Defective product; or
• Missing essential item,

Maria Mart will generally cover the reasonable return/replacement delivery cost.

If a return is approved for another reason, the customer may be responsible for applicable delivery or return charges.

11. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible.

If you wish to cancel an order, please contact Maria Mart as soon as possible with your order number and phone number.

12. How to Request a Return or Refund

Please contact us with:

• Your Order Number
• Customer name
• Phone number used for the order
• Product name
• Reason for the return
• Photos/videos showing the issue

You can contact us through the contact information provided on our Contact page.

Our team will review your request and provide instructions for the next steps.

13. Inspection and Approval

All return and refund requests are subject to verification.

Maria Mart reserves the right to reject a return request where the product has been intentionally damaged, misused, altered, or does not meet the applicable return conditions.

We will make reasonable efforts to review each case fairly and communicate the decision clearly.

14. Important Notice

Maria Mart reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page with the updated effective date.

Nothing in this policy is intended to limit any rights or protections that customers may have under applicable consumer protection laws and regulations.

Contact Us

Maria Mart
🌐 Website: mariamart.online
📩 Email: support@mariamart.online
📞 Phone/WhatsApp: +8801827895568

For return/refund requests, please include your Order Number so we can assist you faster.